Privacy Privacy
Our commitment to protecting your personal information and ensuring compliance with POPIA and South African data protection laws.
1. Introduction
Profound World IT Solutions (Pty) Ltd ("we", "us", "our") is committed to protecting the privacy and personal information of our clients, website visitors, and stakeholders. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.
By using our website, services, or providing us with your personal information, you agree to the collection, use, and processing of your information as described in this policy.
Our POPIA Commitment:
We are fully committed to complying with POPIA and have implemented appropriate measures to ensure the lawful processing of personal information.
2. Information We Collect
2.1 Personal Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, surname, ID number, date of birth
- Contact Information: Email address, phone number, physical address
- Business Information: Company name, job title, business address
- Technical Information: IP address, device information, browser type
- Financial Information: Bank details (for payment processing only)
- Communication Records: Emails, phone calls, meeting notes
2.2 How We Collect Information
- Directly from you when you contact us or use our services
- Through our website contact forms and newsletter subscriptions
- During business meetings and consultations
- Through our website analytics and tracking technologies
- From publicly available sources with your consent
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: To provide IT services and support
- Communication: To respond to inquiries and send updates
- Marketing: To send relevant marketing materials (with consent)
- Legal Compliance: To comply with legal and regulatory requirements
- Security: To protect our systems and prevent fraud
- Improvement: To improve our services and website functionality
Lawful Processing:
All processing of personal information is done in accordance with POPIA's lawful processing conditions, including consent, contractual necessity, and legitimate interests.
4. Information Sharing
We may share your personal information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in our operations
- Legal Requirements: When required by law, court order, or regulatory authority
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Safety: To protect our rights, property, or safety, or that of our clients
We ensure that all third parties who receive your personal information are bound by confidentiality obligations and comply with POPIA requirements.
5. Data Security
We implement appropriate security measures to protect your personal information:
- Technical Security: Encryption, firewalls, secure servers
- Organizational Security: Access controls, staff training, confidentiality agreements
- Physical Security: Secure premises, restricted access
- Regular Audits: Security assessments and vulnerability testing
Security Commitment:
We regularly review and update our security measures to ensure they remain effective against emerging threats and vulnerabilities.
6. Data Retention
We retain personal information only as long as necessary:
- For the duration of our business relationship
- As required by law or regulatory requirements
- For legitimate business purposes
- Until you request deletion (where applicable)
When personal information is no longer needed, we securely destroy or delete it in accordance with our data retention policies and legal requirements.
7. Your Rights
Under POPIA, you have the following rights regarding your personal information:
Right to Access
Request access to your personal information we hold
Right to Correction
Request correction of inaccurate information
Right to Deletion
Request deletion of your personal information
Right to Object
Object to processing of your information
To exercise these rights, please contact us using the details provided in section 10.
9. International Data Transfers
Your personal information is primarily stored and processed within South Africa. Any international transfers are conducted in accordance with POPIA requirements and only to countries that provide adequate protection for personal information.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer:
Profound World IT
Attention: Information Officer
Ground & 1st FloorGateway West
22 Magwa Crescent
Johannesburg
South Africa, 1682
Email: info@profoundit.co.za
Phone: +27 10 003 7183
Website: www.profoundit.co.za
POPIA Information Officer:
Our Information Officer is responsible for ensuring compliance with POPIA and can assist with any privacy-related concerns or requests.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to affected individuals
- Displaying prominent notices on our website
Questions About Your Privacy?
Our privacy team is here to help with any questions or concerns about how we handle your personal information.