Frequently Asked Questions

We offer comprehensive IT services including Infrastructure & Hardware management, Software Development, Cybersecurity & Compliance, Cloud Solutions, Network & Connectivity, Digital Presence, AI & Automation, and IT Consulting. Our solutions are specifically tailored for South African businesses and address unique local challenges like load shedding and POPIA compliance.

We were founded in 2015 and have been serving South African businesses for over 8 years. In that time, we've grown from a small team of IT professionals to an award-winning company serving over 500 clients across various industries.

While our primary focus is on South African businesses, we do serve clients across the African continent. Our expertise in addressing African-specific challenges like load shedding and local regulatory compliance makes us uniquely positioned to serve businesses throughout the region.

POPIA (Protection of Personal Information Act) is South Africa's data protection legislation that regulates how organizations collect, store, and process personal information. Compliance is essential to avoid hefty penalties (up to R10 million or 10% of annual turnover) and maintain customer trust. Our POPIA compliance solutions help businesses meet all requirements.

We offer comprehensive POPIA compliance services including data audits, policy development, staff training, security implementation, and ongoing compliance monitoring. Our team of experts will guide you through the entire process to ensure your business meets all POPIA requirements.

POPIA imposes significant penalties for non-compliance, including fines up to R10 million or 10% of annual turnover, whichever is greater. Additionally, non-compliant businesses may face reputational damage, loss of customer trust, and potential legal action from affected individuals.

Our load shedding solutions include UPS systems, backup power generators, cloud-based services with automatic failover, and optimized power management. We ensure your critical systems remain operational during power outages with minimal disruption to your business operations.

The cost varies depending on your business size, infrastructure requirements, and the level of resilience needed. We offer scalable solutions from basic UPS setups to comprehensive backup power systems. Contact us for a free assessment and customized quote based on your specific needs.

While we cannot guarantee 100% uptime during extreme circumstances, our solutions are designed to maintain 99.9% uptime even during load shedding. We achieve this through redundant systems, backup power solutions, and strategic infrastructure planning.

Our cybersecurity services include threat assessment, security audits, firewall implementation, endpoint protection, security monitoring, incident response, employee training, and compliance management. We provide both proactive security measures and responsive solutions to protect your business.

We implement multi-layered protection including advanced firewalls, endpoint detection and response, email filtering, regular backups, employee training, and incident response protocols. Our approach focuses on prevention, detection, and rapid response to minimize the impact of potential attacks.

Yes, we offer 24/7 security monitoring through our Security Operations Center (SOC). Our team of security experts continuously monitors your systems for threats, responds to incidents in real-time, and provides regular security reports to keep you informed.

Our pricing is customized based on your specific needs, business size, and the scope of services required. We offer flexible pricing models including project-based, monthly retainers, and managed services. Contact us for a free consultation and detailed quote tailored to your requirements.

We offer comprehensive support including 24/7 emergency support, business hours technical assistance, remote monitoring, on-site support when needed, and dedicated account managers. Our support team is based in South Africa and understands local business needs.

Yes, we provide comprehensive SLAs that guarantee uptime levels, response times, and resolution times based on your service tier. Our standard SLA includes 99.9% uptime guarantee, with premium options available for mission-critical systems requiring higher availability.